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BUS 140 D1: Customer Relations

Short Description: In this fully online course you will learn to identify and resolve internal and external customer complaints, handle difficult customers, utilize effective verbal and nonverbal communication methods, learn appropriate use of electronic media. Emphasizes importance of effective customer service for business success. Develops leadership skills and personal initiative.

Instructor: Jim Braden
Jim Braden

video image   Instructor Video
and Class Information
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Registered Students to start class please locate your instructors email and class web site below.

Item Number: 9442

Inquiry Email: distance@sccd.ctc.edu

Instructor:  Jim Braden

Instructor Email:  bradenconsulting@comcast.net


Credits: 5

Class Information: BUS 140

Mode: Fully Online: See link above for online orientation.

Fees: UD

Prerequisites: None

For advising questions: AdvisorNorth@sccd.ctc.edu

Class web site: http://northseattle.angellearning.com

Campus Meeting Times and Location: This course is fully online see link above for an online orientation to the course. 

How to Start Class:  Email your instructor to introduce yourself and login to your virtual classroom using the Class Web site link above.  Instructor will provide any login information required.
Please Note: Distance Learning courses require active participation and students need to log into their classes during the first week of the quarter to avoid getting behind. 

Textbook: For specific textbook information and cost(s), visit our Campus Bookstore online at http://northscc1.bkstore.come/bkstore/content

Other Instructional Materials:  A component of the course uses ANGEL Learning: To access the courseware please go to  http://northseattle.angellearning.com/:. For more information about the use of ANGEL in your course please contact your instructor.
To find out more information about using and setting up your computer for ANGEL Learning go to http://northseattle.angellearning.com/Help/Public/. Be sure to deactivate pop-up window blockers on your computer when using ANGEL Learning.

Please Note: It is very important when you log into your Angel account for the first time that you update your email address. Once logged in go to "Preferences/Personal Information. In the "User Profile Editor" you need to enter a current email address in the "Contact Settings". This will insure that auto tech support will be able to reach you.

The protocol for logging into your ANGEL Learning class account:   
UserID = your full 9 digit Student ID number.  
Password = your full 9 digit Student ID number.

Please note: Student accounts will not be available until the first day of the quarter. Registering after the first day of the quarter your account may take 24 to 48 hours to be activated. ware 
For classes using an online component, we suggest that you download the free version of Internet Explorer or Mozilla Firefox and use one of these browsers whether or not AOL is your Internet Service Provider. Otherwise, if you are using the AOL browser, the built in shortcuts may cause problems with most North Online course tools. If you have loaded a special software tool bar such as the Google or Yahoo toolbar this may interfere with your courseware and cause it to not work properly please go to our tech support on Popups and Tool Bars for more information.

(NeLSC office hours are Monday - Friday 8:30AM - 5PM.  voice mail or email messages sent after office hours will be answered the next business day)