Courseware information

ANGEL Login - Follow this link for support information: Quick Start Guide

canvas Login - Follow this link for support information: canvas Guides

Configuring your computer to use e-Learning Technology

• For any courseware used there may be technical issues that could impact your ability to login and use the software correctly. At the present time most of the North Seattle online learning technology is web based.  This means that to access your virtual classroom you will need to use the information provided on the Registered Students page. 
• You are provided a URL address and login information to enter your courseware.  It is important to note that if you are on a network with strong security you may not be able to access your courseware and you will need to use a computer not associated with an intranet.
• When using your personal computer and you experience access problems you may have to adjust your personal firewall settings or virus protection to allow you access.  If adjusting your personal settings does not help you may also need to contact your internet provider to determine if they can set a switch to allow you access.  Please refer to your software help menu for more information. 
• You can also contact the e-Learning office for general information, as each personal computer is configured differently depending on the needs of the user.  

NeLSC provides support for ANGEL Learning and is introducing an exciting new LMS called canvas, Winter 2013:  This includes managing student accounts, troubleshooting technical problems and orientation help to students new to the courseware. 

If your course uses a different learning system such as Moodle, Second Life, a publisher web site or CD/textbook web site NeLSC can provide some general technical help but a student's best resource is their instructor or contacting the help desk of the system. 
NeLSC does not have access or login information for these systems.  Generally at the beginning of the quarter your instructor will either email you or provide this information on their web site. 
Some publishers sites will include the login information with your textbook.  In this case it is important to purchase a new textbook with the access card or to purchase the access card separately.

North Seattle e-Learning courses require active participation and students need to log into their classes by the second day of the quarter to avoid getting behind or being dropped from the course.  Please contact your instructor or our e-Learning office if you experience difficulty in logging in.  

For classes using ANGEL LMS,

• We suggest that you download the free version of Internet Explorer version 8 or 9. 
• Please note: that IE 8 may have a compatibility issue with the current version of ANGEL LMS courseware,  clicking the "Compatibility Icon" toggle switch located to the right of the URL address bar may correct the problem. 
• Please note: Internet Explorer 9 is only available for Vista or Windows 7.  It has been found that there may be some compatibility issues with our ANGEL courseware so please click the "Compatibility Icon" to the right of the URL Address button.
• ANGEL and Mozilla Firefox: At this time users have experienced problems with the older versions of Firefox.  For ANGEL to work correctly please upgrade to the most recent version.
• There has been a recent upgrade to ANGEL which includes support for Safari and Chrome browsers. If you use these browsers and experience any problems please try Firefox or Internet Explorer or contact tech support.
• If you have loaded a special software tool bar such as the Google or Yahoo toolbar this may interfere with your courseware and cause it to not work properly please go to our tech support on Popups and Tool Bars for more information.

For classes using Canvas LMS:

• Because it's built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser. 
• If you are interested in minimums, we support:
  Chrome 21,  Safari 5,  Firefox 15.  Internet Explorer 8 and 9  have been problematic.
• Flash 9 (if you want to use the audio/video recording or viewing feature or upload files)
  We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.
• Other Notes:
  Flash is required in several places in Canvas: media recording/streaming and viewing as well as uploading files to a course or an assignment. Other than these features, Flash is not required to use most areas of Canvas.
• The Java plug-in is required for screen sharing in Conferences. Otherwise, there are no other browser plug-ins used by Canvas.
• The Canvas UI was optimized for desktop displays, small form factors such as phones may not be as pleasant to use Canvas with. We recommend trying out our Mobile App if you are on an iPhone or have an iPad. Click here to learn more about downloading the app.
• There are only two hard requirements:
  • You have to have JavaScript enabled in your browser.
  • No IE 6 or 7—they're just too old to be able to do the interactive things Canvas does.

 

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