ANGEL Login - Follow this link for support information:
Quick Start Guide
canvas Login - Follow this link for support information:
Configuring your computer to use e-Learning Technology
- For any courseware used there may be technical issues that could
impact your ability to login and use the software correctly. At the
present time most of the North Seattle online learning technology is
web based. This means that to access your virtual classroom
you will need to use the information provided on the
Registered Students page.
- You are provided a URL address and login information to enter your
courseware. It is important to note that if you are on a
network with strong security you may not be able to access your
courseware and you will need to use a computer not associated with an
- When using your personal computer and you experience
access problems you may have to adjust your personal firewall
settings or virus protection to allow you access. If adjusting
your personal settings does not help you may also need to
contact your internet provider to determine if they can set a
switch to allow you access. Please refer
to your software help menu for more information.
- You can also
contact the e-Learning office for general information, as each
personal computer is configured differently depending on the needs
of the user.
NeLSC provides support for
ANGEL Learning and is
introducing an exciting new LMS called
canvas, Winter 2013:
This includes managing student accounts,
troubleshooting technical problems and orientation help to students
new to the courseware.
If your course uses a different learning
system such as Moodle, Second Life, a publisher web site or
CD/textbook web site NeLSC can provide some general technical help
but a student's best resource is their instructor or contacting the
help desk of the system.
NeLSC does not have access or login information for these systems.
Generally at the beginning of the quarter your instructor will
either email you or provide this information on their web site.
Some publishers sites will include the login information with your
textbook. In this case it is important to purchase a new
textbook with the access card or to purchase the access card
North Seattle e-Learning courses
require active participation and students need to log into their classes
by the second day of the quarter to avoid getting behind or being
dropped from the course.
Please contact your instructor or our e-Learning office if you
experience difficulty in logging in.
For classes using ANGEL LMS,
- We suggest that you download the
free version of
Internet Explorer version 8
- Please note: that IE 8 may have a compatibility issue with the current version of ANGEL LMS
courseware, clicking the "Compatibility
Icon" toggle switch located
to the right of the URL address bar may correct the
- Please note: Internet
Explorer 9 is only available for Vista or Windows 7. It has
been found that there may be some compatibility issues with our
ANGEL courseware so please click the "Compatibility
Icon" to the right of the URL Address button.
ANGEL and Mozilla Firefox:
At this time users have experienced problems with the older
versions of Firefox. For ANGEL to work correctly please
upgrade to the most recent version.
There has been a recent upgrade to ANGEL which includes support
for Safari and Chrome browsers. If you use these browsers and
experience any problems please try Firefox or Internet Explorer
or contact tech support.
If you have loaded a special software tool bar such as
the Google or Yahoo toolbar this may interfere with your courseware
and cause it to not work properly please go to our tech support on Popups and Tool Bars for more information.
For classes using Canvas LMS:
- Because it's built using web standards, Canvas runs on
Windows, Mac, Linux, iOS, Android, or any other device with a
modern web browser.
- If you are interested in minimums, we support:
Chrome 21, Safari 5, Firefox 15. Internet
Explorer 8 and 9 have been problematic.
- Flash 9 (if you want to use the audio/video recording or
viewing feature or upload files)
We highly recommend updating to the newest version of whatever
browser you are using as well as the most up-to-date Flash
- Other Notes:
Flash is required in several places in Canvas: media
recording/streaming and viewing as well as uploading files to a
course or an assignment. Other than these features, Flash is not
required to use most areas of Canvas.
- The Java plug-in is required for screen sharing in
Conferences. Otherwise, there are no other browser plug-ins used
- If you are having problems viewing or streaming videos in
Firefox you need to check your Java plugin to insure that it is
working correctly. For more information, go to
Firefox tech support.
- The Canvas UI was optimized for desktop displays, small form
factors such as phones may not be as pleasant to use Canvas
with. We recommend trying out our Mobile App if you are on an
iPhone or have an iPad.
Click here to learn more about downloading the app.
- There are only two hard requirements:
• No IE 6 or 7—they're just too old to be able to do the
interactive things Canvas does.
Technical Information Index